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About me

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Oona is a Franco-Irish Service Designer and User Researcher with a rich background working in-house and as a consultant spanning six countries across Europe, Africa, and

North America. 

With extensive global exposure, Oona became passionate about how culture influences our interactions with products and services.  In today's dynamic landscape, where designing for diverse cultures is imperative, Oona's passion for research and understanding multicultural nuances drives her work.

She is always dedicated to broadening her knowledge and engaging in meaningful discussions on these topics.

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Professional experiences

01. 2024 - 04. 2024  |  Service Design, Montréal, Canada

Intact Insurance

Internship - Enhancing Customer Experience in claims through
communication channel optimization.

02. 2022 - to present  |  UX design, Cologne, Germany

Sensity, UI/UX design and consultancy firm

Freelancer - User research and testing.

09. 2019 - to present  design consultant, France & Morocco

High Decor, chocolate, and pastry decoration factory

​Freelancer - Development of the company’s new products and
digital presence increasing sales by 10%.

Projects and volunteering

04. 2024  |  Conference Speaker

Service Design Next Gen Conference 2024

Talk subject: The Power of Multiculturality, a Tool to Craft
Successful and Scalable Services.

09. 2022 - to present  |  SDN Global annual Conference

Worldwide

Audiovisual team manager - Ensuring seamless and swift delivery of visual assets for the events.

12. 2022 - 05. 2023  |  SDN Young Talent Conference 2023

Online international conference
Speaker Experience team - Crafting of strategies to elevate
presentation impact and audience engagement.

Skills

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Adobe XD

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InDesign

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After Effect

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Illustrator

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Premiere Pro

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Photoshop

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Figma

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UI/UX TOSA Certification

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Photography
& videography

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Coding

Education

09. 2020  -  to present  |  Service Design

GSA (Scotland), KISD (Germany), POLIMI (Italy)

Masters in Service Design

09. 2016  -  06. 2019  |  Product and Graphic Design

Duperré School of Art, Paris, France
Bachelor degree in Visual Communication.

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