About me
Oona is a Franco-Irish Service Designer and User Researcher with a rich background working in-house and as a consultant spanning six countries across Europe, Africa, and North America.
With extensive global exposure, Oona became passionate about how culture influences our interactions with products and services. In today's globalized landscape, where designing for diverse cultures is imperative, Oona's passion for research and understanding multicultural nuances drives her work.
She is always dedicated to broadening her knowledge and engaging in meaningful discussions on these topics.
Professional experiences
02. 2022 - to present | UX design, Cologne, Germany
Sensity, Digital consultancy
Freelancer - User research and testing.
09. 2019 - to present | Design Consultant, France & Morocco
High Decor, chocolate, and pastry decoration factory
Freelancer - Development of the company’s new products and
digital presence.
01. 2024 - 04. 2024 | Service Design, Montréal, Canada
Intact Insurance
Internship - Enhancing Customer Experience in claims through
communication channel optimization.
Projects and volunteering
09. 2022 - to present | Service Design Global Conference Worldwide
Audiovisual & Interview team lead - Ensuring seamless and swift delivery of visual assets for the events.
10. 2024 | Conference Speaker
Service Design Global Conference 2024
Talk subject: Cultivating Cultural Impact: Crafting Services for Scalable Success.
04. 2024 | Conference Speaker
Service Design Next Gen Conference 2024
Talk subject: The Power of Multiculturality, a Tool to Craft Successful and Scalable Services.
12. 2022 - 05. 2023 | SDN Young Talent Conference 2023
Online international conference
Speaker Experience team - Crafting of strategies to elevate
presentation impact and audience engagement.
Skills
Illustrator
InDesign
After Effect
Premiere Pro
Photoshop
Figma
UI/UX TOSA Certification
Photography
& videography
Coding
Education
09. 2020 - to present | Service Design
GSA (Scotland), KISD (Germany), POLIMI (Italy)
Masters in Service Design
09. 2016 - 06. 2019 | Product and Graphic Design
Duperré School of Art, Paris, France
Bachelor degree in Visual Communication.