About me
Oona is a Franco-Irish Service Designer and User Researcher with a rich background working in-house and as a consultant spanning six countries across Europe, Africa, and
North America.
With extensive global exposure, Oona became passionate about how culture influences our interactions with products and services. In today's dynamic landscape, where designing for diverse cultures is imperative, Oona's passion for research and understanding multicultural nuances drives her work.
She is always dedicated to broadening her knowledge and engaging in meaningful discussions on these topics.
Professional experiences
01. 2024 - 04. 2024 | Service Design, Montréal, Canada
Intact Insurance
Internship - Enhancing Customer Experience in claims through
communication channel optimization.
02. 2022 - to present | UX design, Cologne, Germany
Sensity, UI/UX design and consultancy firm
Freelancer - User research and testing.
09. 2019 - to present | design consultant, France & Morocco
High Decor, chocolate, and pastry decoration factory
Freelancer - Development of the company’s new products and
digital presence increasing sales by 10%.
Projects and volunteering
04. 2024 | Conference Speaker
Service Design Next Gen Conference 2024
Talk subject: The Power of Multiculturality, a Tool to Craft
Successful and Scalable Services.
09. 2022 - to present | SDN Global annual Conference
Worldwide
Audiovisual team manager - Ensuring seamless and swift delivery of visual assets for the events.
12. 2022 - 05. 2023 | SDN Young Talent Conference 2023
Online international conference
Speaker Experience team - Crafting of strategies to elevate
presentation impact and audience engagement.
Skills
Adobe XD
InDesign
After Effect
Illustrator
Premiere Pro
Photoshop
Figma
UI/UX TOSA Certification
Photography
& videography
Coding
Education
09. 2020 - to present | Service Design
GSA (Scotland), KISD (Germany), POLIMI (Italy)
Masters in Service Design
09. 2016 - 06. 2019 | Product and Graphic Design
Duperré School of Art, Paris, France
Bachelor degree in Visual Communication.