top of page

About me

Hi, I'm Oona, a Franco-Irish Service Designer and

Design Researcher with international experience across finance, insurance, and telco.

I’m passionate about design advocacy and strategy, with a focus on optimising services through research-informed insights—whether shaping investment products in the UK, or refining insurance claims communication in Canada.

DSCF5650 copy.jpg

Professional experiences

2025  |  Design Researcher, Edinburgh, Scotland

Lloyds Banking Group - Investment & Pensions

Leading and executing end-to-end research strategies to inform the design of financial products and services.

Advocating for research-driven decision-making across platforms.

 

2024  |  Service Design, Montréal, Canada

Intact Insurance

Optimising the claims communication strategy & adapting insurance products to a multicultural user base.

2022 - 2024  |  UX design, Cologne, Germany

Sensity, digital consultancy

UX research and design for a range of clients, including

Deutsche Telekom and ABB.

Projects & volunteering

2022 - to present  |  Audiovisual team lead

Service Design Global Conference - Worldwide

Ensuring seamless and swift delivery of visual assets for the events (photos, promotional videos and interviews).

2024 |  Conference Speaker

Service Design Global Conference 2024

Talk subject: Cultivating Cultural Impact: Crafting Services for Scalable Success.

2022 - 2023  |  Speaker experience team

SDN Young Talent Conference 2023
Crafting strategies to elevate presentation impact and audience engagement.

Skills

  • Figma

  • HTML/CSS

  • Airtable

  • They Do/Smaply

  • UI/UX TOSA Certification

  • ​Photography/Videography

  • Adobe Suite

  • Excel

Education

2020 - 2025  |  Service Design

GSA (Scotland), KISD (Germany), POLIMI (Italy)

Masters in Service Design (MEDes)

2016 - 2019  |  Product and Graphic Design

Duperré School of Art, Paris, France
Bachelor degree in Visual Communication.

Download my CV

Let's connect

Don't hesitate in getting

in touch !

Fichier 1.png
Linkedin logo.png
bottom of page