About me
Oona is a Franco-Irish Service Designer and User Researcher with a rich background working in-house and as a consultant spanning six countries across Europe, Africa, and North America.
With extensive global exposure, Oona became passionate about how culture influences our interactions with products and services. In today's globalized landscape, where designing for diverse cultures is imperative, Oona's passion for research and understanding multicultural nuances drives her work.
She is always dedicated to broadening her knowledge and engaging in meaningful discussions on these topics.
Professional experiences
2024 | Service Design, Montréal, Canada
Intact Insurance
Internship - Optimizing the claims communication strategy & Adapting insurance products to a multicultural user base.
2022 - 2024 | UX design, Cologne, Germany
Sensity, digital consultancy
External contractor - User research and testing.
2019 - 2023 | Design Consultant, France & Morocco
High Decor, chocolate, and pastry decoration factory
External contractor - Development of the company’s new product strategy
Projects & volunteering
2022 - to present | Service Design Global Conference Worldwide
Audiovisual & Interview team lead - Ensuring seamless and swift delivery of visual assets for the events (photos, promotional videos and interviews).
2024 | Conference Speaker
Service Design Global Conference 2024
Talk subject: Cultivating Cultural Impact: Crafting Services for Scalable Success.
2022 - 2023 | SDN Young Talent Conference 2023
Online international conference
Speaker Experience team - Crafting of strategies to elevate
presentation impact and audience engagement.
Lead of Mentorship Program – Developed and led a support program pairing young speakers with experienced public speaking mentors for guidance and growth.
Skills
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Figma
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HTML/CSS
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Airtable
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Smaply
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UI/UX TOSA Certification
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Photography/Videography
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Adobe Suite
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Excel
Education
2020 - 2025 | Service Design
GSA (Scotland), KISD (Germany), POLIMI (Italy)
Masters in Service Design (MEDes)
2016 - 2019 | Product and Graphic Design
Duperré School of Art, Paris, France
Bachelor degree in Visual Communication.