I love to speak and write about...

Conference

Cultivating Cultural Impact:
Crafting Services for Scalable Success
In today's globally connected landscape, catering to a multicultural audience has become a new norm. This talk delves into how users' cultural backgrounds impact services and stresses the necessity of comprehending our audience's culture to create inclusive and successful services. Emphasizing that Service Design is a collaborative discipline, I also highlight the importance of working with diverse teams when tailoring services for varied audiences.
Community events

Aligning Decisions, Definitions,
and Direction in Product Teams
Designers and developers often share the same product teams—but collaboration isn’t always smooth. In this joint talk with a developer, followed by an interactive panel, we explored three common barriers that hinder teamwork, using real stories and practical strategies to better align design and development.


