top of page

I love to speak and write about...

Siltasaari_Marin-23.jpg

Conference

image.png

Cultivating Cultural Impact:
Crafting Services for Scalable Success

In today's globally connected landscape, catering to a multicultural audience has become a new norm. This talk delves into how users' cultural backgrounds impact services and stresses the necessity of comprehending our audience's culture to create inclusive and successful services. Emphasizing that Service Design is a collaborative discipline, I also highlight the importance of working with diverse teams when tailoring services for varied audiences.

Podcast

image.png

Cultivating Cultural Impact

This podcast was a great chat about the importance of adapting services and products to different cultural backgrounds as well as how to collaborate with multicultural teams.

1727382957452.jpg
Screenshot 2024-08-07 201557.png

Article

image.png

Enhancing Multicultural Customers'
Service Experience

This article further highlights the importance of understanding users' cultural backgrounds when designing for scaling or when catering to an international audience.

bottom of page